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1. Where's my order?
We bring together lots of artists and designers from around Australia and overseas. Because their products are all different and unique which is why you chose to shop with us – so thank you), and if we have stock available it will be delivered within 3 days after your purchase. Some items may have to get made so there is a waiting time up to 4 weeks.
To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page. If a few extra days have passed and your order’s still not with you, it’s worth heading down to your local post office for a friendly visit. Missed delivery cards have been known to go missing, so, it could turn out that your parcel’s been waiting for you all along.
Alternatively, you can sign in to your account and click the ‘Track my order’ link to track the whereabouts of your parcel/s.
2. Delivery
Each parcel includes a delivery note on the product page so that you know what to expect. We want each parcel to reach you as quickly as possible, we offer a variety of shipping options for you to choose from, including speedy delivery for when you really need it!
Delivery times
Unless otherwise specified on the product page, items will normally ship within 1-3 days of receipt of your order. If you live in Australia, your order should generally arrive between 5-7 days, sometimes sooner. If the item is pre-order, you can expect a longer delivery time of up to 4 weeks (please check the delivery note on the product page for details). *From the date of dispatch.
Shipping
Shipping costs are varied, some items may charge a small shipping fee for certain heavier items or orders. If a product is delivered FREE this is clearly displayed on each product page, otherwise, the shipping cost is displayed at checkout.
Alternatively, you can sign in to your account and click the ‘Track my order’ link to track the whereabouts of your parcel/s.
3. How much does delivery cost?
We charge a small shipping fee for certain items or orders. If a product is delivered FREE, it will indicate on the product page, otherwise, we’ll let you know the delivery charge at checkout.
4. Do you ship Internationally?
We do ship internationally. Due to the different size of the parcel. We will get in touch with you and give you a quote.
5. How can I check if my order has been shipped?
As soon as your item’s en route, we will update your order status online and we send you an email. Any time you’d like to see how order’s coming along, sign in to our site and go to My order, then click on the one that’s on your watchlist.
6. How long will it be until I receive my order?
The item’s product page will tell you. Sign in to our site and go to My Orders. Click on the order you’d like to check on, click on the name of the item. You’ll find the delivery details – including the estimated time frame – besides the product description.
Alternatively, you can sign in to your account and click the ‘Track my order’ link to track the whereabouts of your parcel/s.
7. I have only received one part of my order – where’s the rest?
To get an idea of when you can expect your order, take a look at the delivery information nestled beside the product info on each item’s page.
If it’s been awhile, or you’ve ordered more than one item from the same order but they haven’t all arrived, please get in touch with us directly.
Sign in to our site and go to My orders.
After that, if you’re still not having any luck, contact our customer support team, who will be waiting avidly for your email.
